FAQ
FREQUENTLY ASKED QUESTIONS
Quick answers about choosing crickets, shipping, feeder care, and ordering from Wasatch.
Shop Live Crickets →CHOOSING YOUR CRICKETS
Start here if you're deciding which feeder size is right for your animal.
WHAT FEEDER INSECTS DO YOU SELL? +
We offer live banded crickets in pinhead, 1/8", 1/4", 1/2", 3/4", and 7/8" sizes. Availability may vary by product and size.
WHAT ARE BANDED CRICKETS? +
Banded crickets are a commonly used live feeder for reptiles, amphibians, birds, and other insect-eating animals.
HOW DO I CHOOSE THE RIGHT CRICKET SIZE? +
A common guideline is to choose a feeder no larger than the space between your animal's eyes. When in doubt, choose the smaller size.
WHAT SIZE IS BEST FOR BABY REPTILES? +
Pinhead, 1/8", and 1/4" crickets are common starting sizes for hatchlings, small geckos, dart frogs, and other small insect-eating animals.
WHAT SIZE IS BEST FOR ADULT REPTILES? +
Many larger reptiles use 1/2", 3/4", or 7/8" crickets. The best size depends on your animal's species and body size.
SHIPPING & LIVE ARRIVAL
What to know before your live feeders reach your door.
HOW ARE LIVE CRICKETS SHIPPED? +
Crickets are packed with care in Utah. Shipment timing may be adjusted around weather, transit time, or carrier conditions.
DO YOU OFFER LIVE ARRIVAL SUPPORT? +
Yes. Bring your package indoors promptly and report live-arrival concerns within the required timeframe. View our Shipping & Live Arrival Policy →
WHAT SHOULD I DO WHEN MY CRICKETS ARRIVE? +
Bring the package indoors, open it promptly, and transfer your crickets into a clean, ventilated enclosure with climbing material, food, and safe hydration.
WHAT IF THERE IS A PROBLEM WITH MY ORDER? +
Contact us promptly with your order number, a short description of the issue, and clear photos. Live-arrival concerns should be reported within 2 hours of delivery.
CRICKET CARE & FEEDING
Simple answers for keeping your feeders in good condition after arrival.
HOW SHOULD I STORE LIVE CRICKETS? +
Keep crickets in a well-ventilated enclosure with climbing material, food, and a safe moisture source. Avoid standing water, excess humidity, direct sunlight, and major temperature swings. View the Cricket Care Guide →
HOW LONG WILL CRICKETS LIVE AFTER ARRIVAL? +
Lifespan varies with cricket size, age, temperature, and care. Good airflow, food, safe hydration, and a clean enclosure help support longevity.
CAN I FEED CRICKETS RIGHT AWAY? +
Yes. Crickets can generally be offered after arrival. Some keepers choose to gut-load them first.
WHAT DOES GUT-LOADING MEAN? +
Gut-loading means feeding crickets a nutritious food source before offering them to your animal.
SHOULD I DUST CRICKETS WITH CALCIUM OR VITAMINS? +
Supplement needs vary by species, age, diet, and husbandry. Follow the care requirements for your animal or guidance from a reptile-savvy veterinarian.
CAN I LEAVE CRICKETS IN MY PET'S ENCLOSURE? +
Avoid leaving uneaten crickets loose for extended periods. Remove uneaten feeders when possible, especially with young, resting, or shedding animals.
ORDERS, PICKUP & WHOLESALE
Answers for recurring buyers, local customers, breeders, and businesses.
DO YOU OFFER SUBSCRIBE & SAVE? +
Yes. Weekly and biweekly Subscribe & Save options are available for eligible live cricket orders. Shop Live Crickets →
DO YOU OFFER WHOLESALE ORDERS? +
Yes. Our wholesale program is designed for qualified breeders, pet stores, rescues, zoos, aquariums, schools, and other organizations ordering feeder insects in volume. Explore Wholesale →
DO YOU OFFER LOCAL PICKUP? +
Local pickup is not currently available. Available shipping options are shown during checkout.
WHERE DOES WASATCH SHIP? +
Wasatch currently focuses on Western U.S. shipping. Available options and rates are calculated during checkout.
NEED CRICKET CARE HELP?
Get the quick-reference setup, hydration, feeding, and troubleshooting guide.
View Cricket Care Guide →LIVE ARRIVAL DETAILS
Review shipping timing, delivery expectations, and live-arrival support guidelines.
View Shipping Policy →WE'RE HAPPY TO HELP.
Need help choosing a feeder size, understanding shipping, or planning a recurring order?