Shipping & Live Arrival Policy
SHIPPING & LIVE ARRIVAL POLICY
Everything you need to know about shipping, delivery, and live-arrival support.
Shop Live Crickets →SHIPPING BASICS
Live shipments are planned around transit time, weather, and carrier schedules.
SHIPPING DAYS
Live feeders ship Monday–Thursday to help avoid weekend delays.
PROCESSING TIME
Orders are packed as quickly as possible. Timing may vary with volume, inventory, or weather.
WEATHER HOLDS
Extreme heat or cold may require us to adjust shipment timing.
WHEN YOUR ORDER ARRIVES
Most orders arrive healthy and ready to feed. Follow these steps after delivery.
IF THERE'S AN ISSUE
Send us the basics and we'll review the situation.
TAKE PHOTOS
Photograph the package and feeder condition.
SEND DETAILS
Include your order number, photos, and what happened.
WE REVIEW
We'll determine the appropriate resolution.
LIVE ARRIVAL SUPPORT GUIDELINES
Tap a situation below for details.
PACKAGE LEFT OUTSIDE AFTER DELIVERY +
Packages should be brought indoors promptly. Heat or cold exposure after delivery can affect live-arrival eligibility.
INCORRECT OR INCOMPLETE ADDRESS +
Delivery delays caused by incorrect or incomplete address information may not qualify for support.
CARRIER DELAYS OUTSIDE OUR CONTROL +
Carrier disruptions, weather events, and other transit issues outside Wasatch's control may affect eligibility.
CUSTOMER UNAVAILABLE TO RECEIVE PACKAGE +
Customers are responsible for monitoring tracking and arranging prompt receipt of live shipments.
TEMPERATURE EXPOSURE AFTER DELIVERY +
Exposure to extreme temperatures, direct sun, vehicles, or other uncontrolled conditions may affect eligibility.
ISSUE REPORTED AFTER 2 HOURS +
Live-arrival concerns should be reported within 2 hours so we can reasonably evaluate arrival condition.
LOCAL PICKUP
Local pickup is not currently available. Shipping options appear at checkout.
CARE AFTER ARRIVAL
Move crickets into a ventilated enclosure with food, climbing material, and safe hydration.
View Cricket Care Guide →QUESTIONS BEFORE YOU ORDER?
Need help with shipping, timing, or feeder size? We’re happy to help.